Incident Management

When Things Go Wrong, Have the Documentation

Structured incident reporting with photos, driver statements, and resolution tracking. Insurance-ready documentation in one click.

VehiX360 fleet incident management reporting interface

From Incident to Resolution — Fully Documented

Accidents happen. The question is whether you have the documentation to handle them properly.

Guided Incident Reports

Step-by-step forms ensure drivers capture all critical information — what happened, when, where, and who was involved.

Photo and Video Attachments

Multiple photos and videos per incident. Capture the scene from every angle while evidence is fresh.

Driver & Witness Statements

Structured text fields for driver account and witness contact information. Captured immediately after the event.

Resolution Workflow

Track each incident from report to resolution with configurable stages, status updates, and timeline.

Severity Classification

Categorize incidents by severity to prioritize response and route notifications to the right people.

Insurance-Ready Export

One-click PDF export with all photos, statements, timestamps, and resolution notes for insurance submission.

Report an Incident in Minutes

1

Driver Files a Report

The driver opens the incident form from their phone. Guided prompts walk them through what happened, when, and where.

2

Capture Photos and Statements

The driver photographs the scene, vehicle damage, and any other vehicles involved. Adds their written statement.

3

Manager Gets Notified

Fleet managers receive an immediate notification with the incident details. They can assign the case and begin triage.

4

Track to Resolution

Update status, add repair notes, attach vendor invoices, and close the incident when resolved. Full audit trail preserved.

Frequently Asked Questions

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